INDUSTRIAL

DEAFNESS

Case Studies

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Kerri Jane Brewer - Struggling with declining hearing

Challenge

Kerri's journey began with frustration caused by her reduced hearing ability. Her condition was not only a physical challenge but also a source of emotional stress.

The turning point arrived when she stumbled upon an advert for Industrial Deafness Australia (IDA) online, which sparked her decision to seek help.

Action

Upon contacting IDA, Kerri was immediately met with a team dedicated to making the legal process as seamless as possible. The IDA Legal team, led by Em, distinguished themselves through their straightforward communication, avoiding complex jargon. They focused on treating Kerri with the utmost respect and consideration, ensuring she felt valued and honoured throughout her journey.

Outcome

The most significant impact came when Kerri received her entitlements. Describing it as a "lifesaver," the lump sum not only alleviated her financial burdens but also provided a critical safety net.

At the time, Kerri was in a domestic violence situation, and the financial support from IDA proved instrumental in offering her the means to escape if necessary.

Client Satisfaction

Kerri expressed immense satisfaction with the services provided by IDA Legal. The empathetic approach, coupled with the simplicity and clarity of communication, made a challenging process far more manageable. She felt a deep sense of being honoured and respected, which was pivotal in her overall positive experience.

Looking Forward

While Kerri has yet to be fitted with hearing aids, she remains optimistic about the future. She has agreed to provide further feedback after her fitting & hopeful about the improvement it will bring to her quality of life.

Michael Lawford - Struggled with significant hearing loss, often missing phone calls

Challenge

Michael's journey with hearing loss was one marked by gradual realisation and eventual acceptance.

The defining moment came after a hearing test with his GP, which confirmed the severity of his condition. This, combined with the frequent instances of not hearing his phone ring, propelled him to seek assistance.

Action

Michael reached out to Industrial Deafness Australia (IDA) for support. He feels the service he received from both IDA and Freedom Hearing was exceptional. It prompted him to not only appreciate the help, but also recommend these services to his friends and family. The team’s dedication and effectiveness left a lasting impression on him.

Outcome and Client Satisfaction

While Michael has not yet decided how to utilise his compensation, the comfort of having them as a financial safety net has been reassuring. It’s a cushion that provides peace of mind and opens up possibilities for future use.

Michael's experience with IDA Legal and Freedom Hearing was overwhelmingly positive. His enthusiasm about the quality of service led him to become an advocate, helping others facing similar challenges.

Experience with New Hearing Aids

Michael has found the hearing aids, which were provided at no cost, to be exceptionally beneficial, especially in enhancing his conversational experiences. The ability to connect the hearing aids to his phone has been not only convenient but also transformative, completely eliminating the previous issues he had with missing calls.