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CASE STUDY:

Kerri Jane Brewer

Background: Struggling with declining hearing.

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  • Challenge

Kerri's journey began with frustration caused by her reduced hearing ability. Her condition was not only a physical challenge but also a source of emotional stress.

The turning point arrived when she stumbled upon an advert for Industrial Deafness Australia (IDA) online, which sparked her decision to seek help.

Action

Upon contacting IDA, Kerri was immediately met with a team dedicated to making the legal process as seamless as possible. The IDA Legal team, led by Em, distinguished themselves through their straightforward communication, avoiding complex jargon. They focused on treating Kerri with the utmost respect and consideration, ensuring she felt valued and honoured throughout her journey.

Outcome

The most significant impact came when Kerri received her entitlements. Describing it as a "lifesaver," the lump sum not only alleviated her financial burdens but also provided a critical safety net.

At the time, Kerri was in a domestic violence situation, and the financial support from IDA proved instrumental in offering her the means to escape if necessary.

  • Client Satisfaction

Kerri expressed immense satisfaction with the services provided by IDA Legal. The empathetic approach, coupled with the simplicity and clarity of communication, made a challenging process far more manageable.

"She felt a deep sense of being honoured and respected, which was pivotal in her overall positive experience."

Looking Forward

While Kerri has yet to be fitted with hearing aids, she remains optimistic about the future. She has agreed to provide further feedback after her fitting & hopeful about the improvement it will bring to her quality of life.

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