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CASE STUDY:

Michael Patrick Lawford

Background: Struggled with significant hearing loss, often missing phone calls

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  • Challenge

Michael's journey with hearing loss was one marked by gradual realisation and eventual acceptance. The defining moment came after a hearing test with his GP, which confirmed the severity of his condition.

This, combined with the frequent instances of not hearing his phone ring, propelled him to seek assistance.

Action

Michael reached out to Industrial Deafness Australia (IDA) for support. He feels the service he received from both IDA and Freedom Hearing was exceptional. It prompted him to not only appreciate the help, but also recommend these services to his friends and family. The team’s dedication and effectiveness left a lasting impression on him.

Outcome

While Michael has not yet decided how to utilise his compensation, the comfort of having them as a financial safety net has been reassuring. It’s a cushion that provides peace of mind and opens up possibilities for future use.

  • Client Satisfaction

His enthusiasm about the quality of service led him to become an advocate, helping others facing similar challenges.

"Michael's experience with IDA Legal and Freedom Hearing was overwhelmingly positive."

Experience with New Hearing Aids

Michael has found the hearing aids, which were provided at no cost, to be exceptionally beneficial, especially in enhancing his conversational experiences. The ability to connect the hearing aids to his phone has been not only convenient but also transformative, completely eliminating the previous issues he had with missing calls.

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